Consult

Access to your personal account blocked?

Funds withdrawal and trading restricted? Received a request to confirm the origin of transactions on your account?

We can help:

We will professionally compose a response to the request in any supported language
We will conduct a full audit of all deposits
We will check your counterparties and prove the legitimacy and legality of the transactions
We will prepare documents and, if necessary, appeal the account lock in court, in the jurisdiction of your exchange

It is important to remember: You may accidentally receive funds from questionable sources due to the nature of cryptocurrency transactions.

Why access may be restricted:

Violation of the exchange’s compliance policy. By using the exchange, users agree to its rules and terms — the exchange’s compliance policy. Violation of these terms, such as attempting to manipulate the market or using the account for illegal activities, can lead to an immediate account lock.
Suspicious transactions. Exchanges monitor transactions for unusual patterns, such as sudden large transfers or abnormal account behavior, which may indicate money laundering or financial fraud. Detection of such transactions can lead to account suspension for further investigation.
Law enforcement requests. When law enforcement agencies submit an official request to freeze funds due to suspicions of illegal activity, exchanges are obligated to comply. This is part of their commitment to cooperating with authorities in combating crime.
Violation of sanction policies. Conducting transactions with individuals or organizations from countries under international sanctions may lead to account suspension. Exchanges must know sanction lists and prevent financial transactions that could violate these restrictions.
Phishing or hacking. Signs that an account has been hacked or used for phishing attacks may prompt exchanges to lock the account to protect user funds and prevent further fraud.
Insufficient account verification. If a user does not provide the full set of required documents for verification, or if the submitted data raises doubts, the account may be suspended until all discrepancies are resolved. This is necessary to comply with AML and KYC regulations.